Store Policies

Payment:  We accept the following credit cards: Visa, MasterCard, Discover and American Express. Your card will be charged when the order is placed.


Local Deliveries:  It is essential that you provide a full and complete address (including bldg #, suite #, apt. #, and business name where applicable) when placing your order. A phone number for the recipient is also required.

  • Online ordering is available 24 hours a day
  • Minimum order for delivery is $32.99 before tax and delivery. This applies only for local delivery of balloon bouquets and gift baskets. There is no minimum purchase amount for items shipped via UPS or USPS outisde our local area, such as candles and gourmet food products
  • No Sunday deliveries
  • We do not deliver balloon bouquets and UPS shipments to P.O. Boxes
  • We are closed for the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. No deliveries will be made on these days
  • Same day delivery is available online for balloon bouquets and gift baskets when orders are placed before 11:00 AM EST. Please call our store to check availability if ordering after the cut off time

Local Delivery Is Available To The Following Zip Codes:

45005, 45011, 45036, 45040, 45042, 45044, 45050, 45066, 45068, 45069, 45071, 45305, 45309, 45315, 45322, 45324, 45325, 45327, 45341, 45342, 45344, 45345, 45354, 45370, 45371, 45373, 45377, 45383, 45385, 45402, 45403, 45404, 45405, 45406, 45408, 45409, 45410, 45414, 45415, 45416, 45417, 45418, 45419, 45420, 45424, 45426, 45427, 45428, 45429, 45430, 45431, 45432, 45434, 45435, 45439, 45440, 45449, 45458, 45459, 45469, 45470, 45873

Home Deliveries:  We attempt to call the home and arrange a delivery time to make sure someone will be home to accept the delivery. If there is no answer, we will leave a message for the recipient to call our store for a scheduled delivery time. If there is no one home for delivery, we will attempt to leave the gift basket/balloon bouquet with a neighbor and leave a hang tag on the recipient’s front door directing them to pick the basket/bouquet up at a neighbor or our store. Gift baskets and balloon bouquets are never left outside on a doorstep or porch due to weather conditions and possible theft. If a second delivery is required, there will be an additional delivery fee.


School Deliveries:  Please check with the building administration that a delivery will be accepted. We will leave the delivery at the school office. Many schools do not allow latex balloons due to latex allergies. We suggest using mylar (foil) balloons in all school bouquets.

Hotel Deliveries:  All deliveries will be left at the front desk for security reasons. Once the delivery is made, we consider the delivery finished. We suggest customers who send deliveries to a hotel  to contact the hotel to make sure the delivery to the room was successful.

Secure Facility Deliveries:  Many high rise office buildings do not allow deliveries to the recipient. It is customary to leave the delivery with the guard or receptionist. They in turn will contact the recipient for pick up. At this point, we consider the delivery accomplished.

Hospital Deliveries:  Latex balloons are not suggested for patient deliveries at many hospitals due to latex allergies. Dayton Children’s Medical Center does not allow any latex balloons. We suggest mylar (foil) balloons for all hospital balloon bouquets.

It is our policy to contact the hospital to see if the patient is still hospitalized. If a delivery is made and the patient has gone home, we have 2 options:  1. Redelivery for an additional delivery fee OR 2. The bouquet can be picked up at our store. If the bouquet cannot be redelivered and the order is canceled, there is no refund.

 

UPS/USPS Shipments:  We will do our best to fill orders requiring UPS/USPS shipments within 24-48 hours. If for any reason an item is out of stock, we will notify the customer on how to proceed with their order.

*UPS/USPS packages are shipped Monday through Friday. Orders placed after 11:00 am on Fridays may not ship until the following Monday. 



Substitution Policy:  Based on seasonal availability, it may be necessary to make a substitution in your gift basket. We will never compromise our product quality or taste. You will always receive a product equal to or greater than that which is pictured in our gift baskets.

We have a 99% in stock selection on all balloon bouquet designs. Due to a manufacture defect or out of stock situation, we will substitute a balloon design with the same theme. You are guaranteed to receive the same or greater value for your purchase. Latex balloon colors may vary from designs pictured, but will always coordinate with the bouquet.

 

Return Policy:

Balloon Bouquets- Cancelled orders are subject to a $5.00 cancellation fee. This fee covers the time and loss that we incur due to fees charged by the credit card companies.

Flat Mylar & Latex Balloons (Including Gender Reveal Confetti Balloons)- Due to the delicate nature of these products, we do not accept returns.

Candles & Candle Accessories- We believe very strongly in the products we sell. However, if you are not satisfied with your purchase, please contact us within 15 days of receipt. Candles and candle accessories may be returned, but shipping charges are non-refundable. Customers are responsible for return postage. Returned items must be in the original new condition and packaging.

 

Privacy Policy:  Balloons Galore & Gifts is 100% committed to protecting your privacy. We value your business and in NO way will we ever share or sell our customer information. Our shopping cart is a secure shopping cart and is designed to protect your privacy.